Privacy Policy
Introduction
Welcome to 21 Gifts of NSW (ABN 72 641 260 068) (“we”, ”us” and “our”).
Your privacy is important to us, and we are committed to protecting your personal information. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 in handling any personal information collected from clients and beneficiaries, business partners, donors, members of the public and volunteers.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website. We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website.
By using our website, you consent to the practices described in this Privacy Policy. Please read this document carefully and feel free to contact us with any questions or concerns.
Information We Collect
We gather personal information from individuals involved in our operations and activities, such as employees, donors, service recipients, advocacy participants, health professionals, educators, suppliers, volunteers, and service providers.
Whenever feasible, we aim to collect personal information directly from you. This can occur in various ways, such as in person, over the phone or online.
In addition, we may receive personal information from third parties, including contractors (like fundraising service providers), health professionals and educators.
We may collect personal information that you voluntarily provide when using our services, such as your name, email address, postal address, phone number, and other data. This includes information provided during account registration, subscription to newsletters, or contact inquiries.
If you engage financially with us, we may also store your tokenised credit card information, bank account details or donation history in accordance with law.
When you visit our website or download information from it, we log details including your IP address, domain name if applicable, the date and time of your visit, the pages accessed, documents downloaded, the previous site visited, and the type of browser used. This data is solely for statistical and website development purposes.
Purpose of Collecting Personal Information
We collect your personal information for various reasons, including:
To provide and improve our services
To process donations and payments that you may make to 21 Gifts
To communicate with you, respond to your inquiries, send suitcases and update you on donations, services, campaigns and events.
To personalise and enhance your experience on our website.
To facilitate your involvement in volunteering, fundraising, advocacy and other community efforts.
Data Security Measures
We take data security seriously. We implement reasonable and appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
We employ Secure Socket Layer (SSL) certificates, the industry standard for encrypting your credit and debit card numbers, name, and address, ensuring that this information remains secure and inaccessible to third parties online.
Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. We may share your information with trusted service providers who assist us in operating our website, subject to strict confidentiality agreements and where permitted or required under the Privacy Act.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to collect information about your browsing behaviour. You can manage your cookie preferences through your browser settings.
Image Copyright
21 Gifts' reputation and goodwill are extremely important. Permission to use images featured on this website has only been given to 21 Gifts and therefore should not be downloaded or used in any way by a third party without consent. Many of the individuals featured on this website have sensitive circumstances and to use their images without consent is against the wishes of their families.
For information on obtaining permission for an image, please email hello@twentyonegifts.com
Your Rights
Access: You have the right to access the personal information we hold about you. You can request a copy of your information by contacting us.
Correction: If you believe the personal information we hold about you is inaccurate or incomplete, you can request corrections.
Deletion: You have the right to request the deletion of your personal information.
Objection: You can object to the processing of your personal information for certain purposes, such as direct marketing.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
We will generally provide access where a request is made, unless an exception under the relevant privacy laws applies, such as where giving access would have an unreasonable impact on the privacy of others, or where we are required or authorised by law to deny access. If we refuse your request, we will give you written notice of our decision, including our reasons and how to complain if you are not satisfied with our decision.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the revised Privacy Policy on our website.
Contact Us
If you have any questions about privacy-related issues, wish to lodge a complaint about a breach of this policy or another privacy matter, or do not wish to be contacted by us to ask for your support, please contact us by emailing hello@twentyonegifts.com
We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties to investigate and deal with your issue. We will keep records of your request and any resolution.
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
This Privacy Policy was last updated on 20.06.2024